Returns

Returns & Refund Policy

At Bummie, we're confident you'll love your potty training pants. That's why every order is backed by our 30-Day Money Back Guarantee.

30-Day Money Back Guarantee

30 days from delivery to request a return. Simply contact us and let us know why you'd like to return your order — no hoops to jump through.

To start a return, please email us at hello@bummie.com. If your return is approved, we'll provide instructions on how to send your order back.

Please note: Do not send products back without contacting us first, as we may not be able to process your return.

Return Costs

Return Type Cost to You
Restocking Fee None
Money Back Guarantee Claims No cost
Incorrect or Damaged Items No cost

Shipping Costs

Original shipping charges are non-refundable unless:

  • We sent the wrong item; or
  • The product arrived damaged or defective.

If your order qualified for free shipping, the shipping cost incurred to deliver the order is not refundable unless the return is due to our error.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at hello@bummie.com so we can make it right.

Exchanges

If you'd like a different size or design, please contact us at hello@bummie.com and we'll help arrange an exchange where possible.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

The product must be returned in the condition it was received, along with any original packaging where applicable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@bummie.com.